This website: www.jenquine.com (‘Website’) is owned and operated by Sandem Pty Ltd trading as Jenquine ABN: 70 616 613 098 (‘Jenquine’, ‘we’, ‘us’ or ‘our’).
1. WE RESPECT YOUR PRIVACY
(a) ‘You’ or ‘your’ means all users and visitors to this Website and all individuals we interact with in the conduct of our business, including but not limited to our customers, employees, prospective employees, business contacts and third-party service providers.
(b) ‘Personal Information’ means information or an opinion about an identified individual, or an individual who is reasonably identifiable, as defined in the Privacy Act 1988 (Cth) (‘Privacy Act’).
3. WHAT PERSONAL INFORMATION WE COLLECT
3.1 The type of Personal Information we collect from you depends on the context in which you interact with us. Personal Information we collect may include your:
(a) Full name, date of birth, address(es), telephone number(s), electronic address(es) and other contact details.
(b) Business name, ABN and ACN.
(c) Verification of identity details such as a copy of and details contained on your driver licence, passport, debit/credit card and other identification information or documents.
(d) Financial details such as banking, debit/credit card information.
(e) Demographic information such as your suburb, postcode, preferences and interests.
(f) Communications, enquiries or interactions with us.
(g) Employment and professional background such as employer, occupation, role or position, qualifications, training records, licences and tax file number.
(h) Any other information you supply to us.
3.2 All payment transactions on this Website are processed by our third-party service provider, PayPal Australia Pty Limited (‘PayPal’) using a secure payment system which encrypts and protects financial data. We do not store debit/credit card or payment information on Jenquine servers. PayPal’s security measures can be found on their website here. By purchasing through this Website, you consent to PayPal processing your payment transaction and to the PayPal Privacy Statement. Please read and consider the PayPal Privacy Statement here.
3.3 If you apply for or maintain an account for the supply of products on credit with us, we may collect information regarding your credit background and other details to determine your creditworthiness and suitability.
3.4 We may collect sensitive information in accordance with the Privacy Act, but only if you agree to provide it to us. For example, if you apply for employment with us, we may require you to provide us with a National Police Check.
3.5 We may collect information about your use and interaction with this Website to protect you from fraudulent activities and to prevent your Personal Information being exploited. Accordingly, we may collect technical information from your computer, mobile, tablet or other device/technology to identify any malicious, fraudulent, illegitimate or illegal activities.
4. HOW WE COLLECT PERSONAL INFORMATION
4.1 Jenquine collects Personal Information from you using lawful and fair means. Personal Information we collect from you directly, includes when you:
(a) Visit, browse, access, purchase from or use the services, features, contact/request forms or functions offered on this Website.
(b) Apply and maintain an account for the supply of products on credit with us (if applicable otherwise to be deleted).
(c) Submit your Personal Information on this Website.
(d) Sign up to our marketing communications.
(e) Contact us by telephone, email, mail or in person.
(f) Contact us or submit your Personal Information through our social media and blog pages.
(g) Participate in a survey or submit feedback.
(h) Enter a competition or promotion.
(i) Interact with us, our third-party service providers or suppliers in any manner relating to the conduct of our business.
(j) Are employed or apply for employment with us.
4.2 We may obtain Personal Information about you from related companies, credit reporting bodies, identity verification services, publicly or commercially available sources, trade/business references, your business banker, your accountant, employment references and other third-parties, for the purpose of conducting business with you or complying with applicable laws.
4.3 We may obtain Personal Information if you participate in a competition or promotion, which is conducted by us directly or through a third-party service provider.
4.4 If you are employed or apply for employment with us, we may obtain Personal Information about you directly or from third-parties such as recruitment agencies, employment agencies and references. Further, we may require you to provide us with a National Police Check.
5. HOW WE USE PERSONAL INFORMATION
5.1 We use Personal Information to:
(a) Take your orders and deliver products to you.
(b) Supply you with products, services, benefits or features you have requested.
(c) Assess your suitability and provide you with an account for the supply of products on credit. (if applicable otherwise to be deleted).
(d) Identify customers and provide you with personalised service support, and process returns.
(e) Allow you to leave items in your cart to purchase later.
(f) Communicate with you regarding our products, services, benefits or features you have requested.
(g) Contact you by telephone, email messaging, mobile messaging (SMS/MMS), social media, mail or any other forms of contact you supply to us.
(h) Carry out accounting, billing and administrative functions.
(i) Process authorised financial transactions.
(j) Resolve disputes and troubleshoot problems on this Website.
(k) Deliver targeted marketing communications about our products, services, benefits or features, including direct marketing.
(l) Inform you of competitions, promotions, offers or additional benefits.
(m) Invite you to participate in our events or surveys.
(n) Conduct market research.
(o) Market and promote our business, products, services, benefits or features. If you submit comments on this Website about our products, services, benefits or features, you consent for us to use your comments on this Website and any other marketing collateral, in which we will identify you only by your first name.
(p) Notify you of service, security, privacy and other updates relating to this Website.
(q) Manage, support, improve or develop our business.
(r) Undertake statistical and analytical functions.
(s) Assess applications for employment at Jenquine.
(t) Develop and train Jenquine employees.
(u) Monitor, measure and improve satisfaction of our services.
(v) Measure activity, improve and develop this Website.
(w) Facilitate the process involved in enabling a sale or merger, if Jenquine is sold to or merges with another company.
(x) Conduct fraud monitoring, detection and prevention activities.
(y) Satisfy our legal and regulatory obligations, including with our third-party service providers and suppliers.
(z) Protect our lawful interests, investigate and prevent potentially illegal activities.
(aa) Comply with applicable laws.
(bb) Pursue our legitimate business interests and as is reasonably necessary in the conduct of our business.
5.2 Jenquine does not buy, sell or deal in Personal Information.
6. HOW WE STORE AND PROTECT PERSONAL INFORMATION
6.1 We store Personal Information in both paper form and electronic form on our internal database, which is held on our online server.
6.2 Your debit/credit card details are securely stored and protected by our third-party service provider, PayPal. We do not store debit/credit card or payment information on Jenquine servers. The way in which PayPal stores and protects Personal Information can be found in the PayPal Privacy Statement here. We strongly recommend you read and consider PayPal’s Privacy Statement.
6.3 Your Personal Information is subject to access controls. Our authorised administrator users have full access to Personal Information. All other Jenquine employees and our third-party service providers have restricted access to Personal Information, limited to a need-to-know basis depending on the function or job they perform and the services they provide and are obliged to treat information held by us with strict confidentiality.
6.4 We may combine or link Personal Information we already hold about you to other Personal Information we collect about you.
6.5 We take reasonable physical, technical and administrative safeguards to store your Personal Information safely and protect it from misuse, interference, loss, unauthorised access, modification or disclosure. Examples include: all access to our online server is encrypted in transmission by electronic security technologies; monitoring Jenquine employees’ access to Personal Information; and auditing our third-party service providers to ensure their access to Personal Information is limited to a need-to-know basis depending on the function or job they perform.
6.6 We retain your Personal Information if we are providing you with products, services, benefits or features you have requested. We may retain your Personal Information after we cease providing you with our products, services, benefits or features for the purposes of complying with legal, taxation, accounting and financial reporting requirements and for monitoring, detecting and preventing fraudulent or illegal activities. We retain data in line with limitation periods and obligations required by applicable laws. If your Personal Information is no longer required, we take reasonable steps to ensure it is not compromised. In such circumstances, we securely destroy or permanently de-identify your Personal Information, unless we are required to retain the information under applicable laws.
6.7 No data transmission or storage system is guaranteed as entirely secure. Irrespective of our reasonable precautions to protect your Personal Information, we cannot take responsibility or guarantee the security of any Personal Information you send to or receive from us. We are not liable for any misuse, interference, loss, unauthorised access, modification or disclosure of your Personal Information. Any Personal Information you transmit to us is at your own risk.
7. HOW WE DISCLOSE PERSONAL INFORMATION
(a) Our related companies, employees, third-party service providers and employees of our third-party service providers.
(b) This Website’s payment processor, PayPal. The manner in which PayPal discloses Personal Information can be found in the PayPal Privacy Statement here. We strongly recommend you read and consider PayPal’s Privacy Statement.
(c) Our service providers, suppliers and professional advisors who assist in the conduct of our business, such as development or hosting of this Website, credit reporting, fraud prevention, identity verification, marketing and promotion, market research, statistics and analytics, customer service, debt recovery, legal, accounting, auditing, business consulting or technology services.
(d) References you have nominated when applying for employment with us.
(e) A company intending to acquire, invest or merge with us.
(f) Other parties where you have provided your express consent or direction.
7.2 If you apply for or maintain an account for the supply of products on credit with us, we may disclose your Personal Information to third-parties, including but not limited to disclosure on the Personal Property Securities Register under the Personal Property Securities Act 2009 (Cth) and to credit reporting agencies, companies who provide commercial credit references, mercantile agencies, collection agencies, third-parties who provide outsourced services to us, and/or any party you authorise us to contact in relation to applying or maintaining an account for the supply of products on credit with us, such as your business banker, accountant and trade/business references. (if applicable otherwise to be deleted)
7.3 We will disclose Personal Information to law enforcement, government authorities or other third-parties, as authorised by applicable laws or in circumstances permitted by the Privacy Act. For example: in response to a subpoena, court order, or other legal obligation; where we have reasonable grounds to suspect unlawful activity or misconduct of a serious nature is being, or may be engaged in; or where we reasonably believe that disclosure is necessary to prevent fraudulent or illegal activities relating to Jenquine’s products, services, benefits or features.
9.1 We use Squarespace Analytics as our Website analytics provider.
9.2 This Website collects Personal Information to power our Website analytics, including information about your browser, network and device, web pages you visited prior to coming to this Website, and your IP address. This information may also include details about your use of this Website, including clicks, internal links, pages visited, scrolling, searches and timestamps. We share this information with Squarespace to learn about Website traffic and activity.
9.3 We may use Google Analytics, a web analysis service, to collect, monitor and analyse Personal Information about users and visitors to this Website. Google Analytics transmits and stores a website’s traffic data to Google servers in the United States. Google Analytics provides reports which assist in understanding a website’s usage and traffic. Google Analytics does not personally identify you as the user or correlate your IP address with any other data held by Google.
10. LINKS TO EXTERNAL WEBSITES
11. MARKETING COMMUNICATIONS
11.1 Jenquine may send you marketing communications, including direct marketing by telephone, email messaging, mobile messaging (SMS/MMS), mail or any other forms of contact you supply to us.
11.2 You may opt out of receiving marketing communications by notifying us using the details in the Contact section below, by clicking the unsubscribe link in our email messages or as indicated in our mobile messages (SMS/MMS).
12. ACCESSING, CORRECTING AND UPDATING PERSONAL INFORMATION
12.1 You can contact us to access, correct, or update Personal Information we hold about you.
12.2 If you request access to Personal Information, we will endeavour to make it available to you within 30 days, unless giving access is unlawful or we are subject to restrictions or we are required to process your request earlier under applicable laws.
12.3 It is important your Personal Information is accurate and current. Please keep us informed if your Personal Information changes. We will take reasonable steps to ensure Personal Information we collect, use, store and disclose is correct, current and complete.
12.4 If you request to correct or update Personal Information, we will correct, update, or, if we consider it more appropriate, note your request for amendment of Personal Information on your record.
12.5 You can access, correct or update Personal Information by using the details in the Contact section below.
12.6 To access, correct or update Personal Information you must verify your identity by providing your full name, address and contact details, together with 100 points of identification.
13. TRANSFER OUT OF AUSTRALIA
13.1 This Website is not hosted in Australia. For that reason, we transfer all data on this Website, including all Personal Information, to our hosting service provider in the United States. You hereby consent to this transfer.
14.1 If you have a complaint about the way we handle your Personal Information, you can contact us using the details in the Contact section below.
14.2 We will consider your complaint and take all reasonable steps to remedy any issues. We will endeavour to respond to you within 30 days.
14.3 If you are not satisfied with the outcome of your complaint, you may seek a review by contacting the Office of the Australian Information Commissioner here.
Mail: Privacy Officer
PO Box 3710
Erina NSW 2250
16.4 Updates will be effective immediately upon publication on this Website. You should check this page from time to time to make sure you are aware of any updates.